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__Retail Collector

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Retail Collector


Position Title: Retail Collector
Department: Collections
Reports to: Retail Collection Supervisor

General Summary
Work on behalf of Valentine & Kebartas clients to recover debt. Initiate contact with borrowers and effectively communicate the importance of payment. Accurately research accounts and establish leverage. Provide solutions to borrower and assist with structuring payment plans. When necessary recommend legal action.

Essential Job Functions
Researches and Analyzes accounts prior to initiating borrower contact, examines historical data and evaluates past collection efforts.
Determines the most effective and economical means of collection for each account and applies standard due diligence to collect monies owed.
Initiates first contact within 24 hours of new business entered into the system.
Maintains complete records on all accounts including, but not limited to, detailed documentation on collection efforts.
Utilizes available resources and skip tracing techniques to locate borrowers and any relevant credit information pertaining to the individual responsible for the debt.
Advises borrower of proper payment schedules and the principles of credit and credit standings.
Maintains a consistent level of professionalism at all times with the borrower.
Generates correspondence through the use of system letters, free form letters, and email communication. All correspondence will reflect Valentine & Kebartas's mission statement and communicate the professionalism we pride ourselves in.
Follows company processes and procedures when recommending an account for legal action.
Maintains organized and current physical files for open accounts in queue.
After 4 months of collection efforts, decides whether to litigate or close the file.
Other various duties, at the discretion of direct management.

Knowledge, Skills, and Abilities
Knowledge of rules and regulations pertaining to collection methods and techniques.
Extensive Knowledge of FDCPA regulations.
Ability to read, write and comprehend short correspondence, memos, and invoices. Effectively communicate findings to borrowers and direct management.
Ability to deal with problems involving a few concrete variables in standardized situations.

Performance Standards
Achieves monthly goals.
Works all queued accounts in a timely manner. Queue aging should be below 10%.
Handles all incoming and outgoing correspondence within 48 hours of receipt.
All duties are to be performed in accordance with federal and state regulations and presented in a professional manner.

Education and Experience
Six months - One-year experience.
Formal training in collections industry and FDCPA regulations.

The statements herein are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


If this looks right for you, please email your resume to us as a PDF attachment.


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